Damaged in Transit

If your order arrives damaged, we’ll make it right. To be eligible for a replacement or refund, please email us within 3 days of delivery and include the information listed below.

1. Email shophouseofwren@gmail.com within 3 days of delivery.
2. Include your order number and clear photos of:
   • the damaged item(s)
   • the packaging (shipping box + any padding, if possible)
3. We’ll reply with return instructions. In most cases, you will need to send the item(s) back in the original packaging.

Once we receive and inspect the returned item(s), we will offer either a replacement (if available) or a refund to your original payment method.

Important Notes

• Claims submitted after 3 days of delivery may not be eligible for a refund or replacement.
• Original shipping costs are not refundable (unless required by law).
• We are not responsible for damage caused by misuse, normal wear and tear, or improper care after delivery.
• If a replacement is unavailable due to limited quantities, a refund will be provided instead.